PRIVACY POLICY

Effective Date: 20/06/2025

At Packflow.info, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Who We Are

Data Controller:
Packflow.info
Email: customerservice@packflow.info
Website: https://packflow.info

2. What Personal Data We Collect

We may collect the following types of data through our forms and interactions on the website:

  • Full name and contact details (email, phone)
  • Company name and role
  • Website URL
  • Any personal information voluntarily submitted via forms
  • IP address and device/browser information (for analytics and security purposes)
  • Business-related data added to your company profile (if applicable)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To create and manage user profiles
  • To display supplier information publicly as requested
  • To process your registration and user preferences
  • To respond to inquiries and provide customer support
  • To send important service communications
  • To improve the functionality and security of our platform
  • To generate aggregated, anonymized market insights

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Your consent (e.g. when submitting a form)
  • Contractual necessity (e.g. to provide a service)
  • Our legitimate interest in operating and improving our platform
  • Compliance with legal obligations

5. Data Sharing

We do not sell or rent your data. We may share your personal data with:

  • Web hosting and platform providers (e.g. WordPress, Hostinger)
  • Email communication tools (e.g. SMTP providers)
  • Analytics tools (e.g. Google Analytics, if active)
  • Legal or regulatory authorities when required by law

All providers we work with are GDPR-compliant and handle your data securely.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations. You can request deletion at any time (see Section 8).

7. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or service providers certified under Data Privacy Framework).

8. Your Rights

As a data subject, you have the following rights under GDPR:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to certain processing
  • Withdrawal of consent (where processing is based on consent)

To exercise any of these rights, please contact us at [Insert email].

9. Data Security

We use appropriate technical and organizational security measures to protect your data against unauthorized access, misuse, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”

11. Contact

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, contact us at:

📧 Email: customerservice@packflow.info
🌐 Website: https://packflow.info

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